At FUJIKO, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process. Please carefully read our Returns Policy below for full details on how to return or exchange an item.

1. Eligibility for Returns

We accept returns for most items within [X] days of the delivery date. To be eligible for a return, the item must meet the following conditions:

  • The item must be in its original, unworn, and unwashed condition.
  • The item must have all original tags and packaging intact.
  • The return request must be submitted within the specified return window.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or other reasons. These include, but are not limited to:

  • Lingerie, undergarments, and swimwear
  • Personalized or custom-made items
  • Sale or clearance items

If you are unsure about the eligibility of an item, please contact us before initiating a return.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
  3. Packaging: Carefully package the item(s) to avoid damage during shipping. Ensure that the RA number is clearly marked on the return package.
  4. Return Shipping: The customer is responsible for return shipping costs unless the item is defective or an error was made by us.

4. Refunds and Exchanges

Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If everything is in order:

  • Refunds: A refund will be processed to the original payment method. Please note that it may take several business days for the refund to appear on your account.
  • Exchanges: If you wish to exchange an item for a different size or color, please contact us to check if the requested item is available. If the item is available, we will send you an exchange as soon as possible.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide you with instructions on how to return the damaged item and arrange for a replacement or refund.

6. Late Returns

We cannot accept returns that are made after the return window has expired. If your return request falls outside of our return window, we may be unable to process your return or issue a refund.

7. Contact Us

If you have any questions or need assistance with your return, please feel free to contact us:

Email: [email protected]